Technical Account Manager
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Job Description
Technical Account Manager at DuBois Chemicals acting as a technical advisor to key customer accounts. Leveraging knowledge to improve operational solutions in the paper and pulp industry.
Responsibilities:
- Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
- Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
- Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer.
- Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment.
- Educate customers on new features and best practices to drive optimal product adoption and usage.
- Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
- Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer.
- Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.
- Provide regular feedback from the customer to the Portfolio Management and Research & Development teams.
- Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.
Requirements:
- 10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.
- Excellent customer service skills to build and maintain positive customer relationships.
- Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
- Document and communicate service findings for every customer visit within CRM.
- Goal oriented and initiative-taking approach to seeking new business.
- Critical thinking and problem-solving skills with attention to detail.
- Proficient in performing technical/mechanical on-site testing.
- Excellent communication (oral, written) and presentation skills.
- Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools
- Ability to work independently with minimal supervision.
- Ability to travel up to 25% including overnight travel.
Benefits:
- health insurance
- dental insurance
- vision insurance
- life insurance
- 401k with company match
- paid holidays
- vacation time
- income protection plans
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