Total Account Sales Manager
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Job Description
Sales Manager managing key customer relationships and team performance in Sydney for Agilent Technologies. Driving strategic growth and operational excellence in a complex B2B environment.
Responsibilities:
- Serve as the primary sales leader for major Sydney-based strategic accounts
- Lead executive-level engagement, building strong relationships with key decision-makers and influencers located predominantly in Sydney
- Conduct regular business reviews, strategic planning sessions, and escalation management with customers
- Drive growth across strategic accounts by identifying expansion opportunities, cross-business collaboration, and solutions alignment
- Improve customer experience by ensuring rapid, localized responsiveness and proactive issue resolution
- Provide daily on-the-ground leadership to the Sydney sales team, ensuring stability following recent organizational changes
- Manage performance expectations, including oversight of performance-managed and part-time employees to restore team health
- Lead the strategic development of the Sydney market, identifying untapped opportunities in emerging industry clusters and regional headquarters
- Strengthen coordination with service, marketing, operations, and technical teams based in Sydney to ensure seamless customer delivery
- Ensure high service performance and customer satisfaction through proactive engagement and oversight
- Strengthen employee morale and retention by providing consistent leadership presence and support
- Represent the company as the senior commercial leader in Sydney, demonstrating commitment to the market and customers.
Requirements:
- Proven experience in strategic account leadership, preferably in a complex B2B environment
- Strong capability in team leadership, coaching, and organizational stabilization
- Ability to engage senior customer stakeholders with executive presence
- Deep commercial acumen and a track record of delivering growth
- Excellent problem-solving, operational discipline, and communication skills
- Willingness to be field-facing, agile, and customer-centric daily
- Bachelor’s or master’s Degree or equivalent plus directly relevant experience.
- 5-10 years' experience formally or informally leading people, projects and/or programs for entry to this level.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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