Unit Manager II
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Job Description
Unit Manager II managing day-to-day activities of associates in hazard processing at Assurant. Responsible for team performance, coaching, and achieving operational objectives in a customer-focused environment.
Responsibilities:
- Participates in the development of short/long term goals and plans for work group
- Solicits guidance from manager on best course of action for issues identified in work group
- Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent risks
- Communicates appropriately departmental performance
- Insures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
- Consistently enforces all corporate/operational/departmental policies and values
- Provide coaching and direction to all associates within department that promote continued improvement in performance
- Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks
- Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks
- Identify root cause, implement controls to prevent/minimize future occurrences
- Promote team development and cohesive participation to achieve department/operational objectives within assigned areas
- Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models
- Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group
- Resolve personnel issues in an appropriate manner and supporting HR policies
- Recruit best possible candidates with skills and experience needed to support departmental functions
- Leverage high performing associates to support critical roles within work group
- Align staff resources and skills to support functions in department
- Provide appropriate incentives and rewards that promote excellence and achievement
- Solicit feedback from appropriate resources for continued improvement in self-development/learning
- Participate in client meetings/updates and provide all necessary information within the timeline agreed upon
- Able to maintain service levels for specific functions within span of control
- Continually challenge staff to improve/increase skills and operational knowledge
- Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress
- Promote team development and cohesive participation to achieve department/operational objectives that are within work groups
- Solicits and/or aids work groups outside of span of control without jeopardizing service levels to assigned department.
Requirements:
- Associate’s degree or equivalent work experience
- Two + years of supervisory experience preferred
- Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable
- Good verbal and written communications skills
- Analytical skills
- An understanding of human resource policies and procedures
- Basic workflow management tools
- Well-developed interpersonal skills promoting team participation with assigned staff
- Motivational methods to improve and develop assigned staff
- Ability to engage co-workers and peers in cross-functional teams
- Multi-task and perform multiple goals/objectives
Benefits:
- Health insurance
- 401(k)
- Paid time off
- Remote work options
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