Account Director
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Job Description
Account Director growing adoption of legal technology software and services across named client accounts. Driving expansion revenue through strategic account management, demonstrations, proposals, and contract execution.
Responsibilities:
- Drive revenue growth by increasing adoption of software and services across existing client accounts
- Partner with the Client Growth Director and Client Success team to develop and execute long-term account growth strategies
- Develop a deep understanding of client objectives and business challenges, positioning solutions to support desired outcomes
- Proactively manage relationships across named accounts and identify opportunities to introduce additional products and services
- Present products and services to clients, including engaging live demonstrations
- Develop proposals and support responses to RFPs and other client opportunities
- Partner with Professional Services to scope client requirements and develop Statements of Work (SOWs)
- Work closely with Legal to facilitate contracting, amendments and SOW execution
- Maintain accurate Salesforce data and account information for forecasting, reporting and KPI tracking
- Build strong client relationships and increase awareness, understanding and appreciation of technology and services
- Own sales quota and participate throughout the sales cycle, from opportunity identification through closing
- Apply a Targeted Account Selling methodology to maximise growth across assigned accounts
Requirements:
- Bachelor’s degree required
- 8+ years of sales experience, ideally within a B2B software, technology or services environment
- Positive, proactive “can-do” attitude, with creativity and resourcefulness to identify opportunities and find solutions
- Strong team-player mentality and ability to work independently and take ownership of accounts
- Willingness to learn and develop expertise in the intellectual property sector
- Experience or knowledge across patents, trademarks, copyrights or domains is highly desirable
- Strong understanding of technology and software, with experience presenting and demonstrating software solutions to clients
- Excellent organisational skills and ability to manage multiple stakeholders, accounts and opportunities simultaneously
- Strong influencing, collaboration and relationship-building skills, internally and externally
- Excellent written and verbal communication skills, with confidence engaging clients via phone, email and in person
- Experience using Salesforce or another CRM platform is advantageous
Benefits:
- Hybrid or fully remote working options
- Medical, dental, vision, life and pet insurance
- 401(k) with company match
- Casual, collaborative and fun working environment
- 3 weeks of vacation
- 8 company holidays, plus 2 floating holidays
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