Account Director – Foodservice Channel
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Job Description
Account Director for Foodservice channel driving revenue and growth for national accounts across the US. Building partnerships and executing strategies with a focus on customer relationships.
Responsibilities:
- Own and grow strategic Foodservice accounts, building strong relationships with key decision-makers and positioning the company as a trusted partner.
- Develop and execute account strategies aligned with overall channel priorities and growth targets.
- Lead all aspects of account planning, including forecasting, budgeting, and pipeline development.
- Partner with internal teams (Sales Operations, Supply Chain, Marketing, Product Management, and Finance) to ensure consistent execution and delivery.
- Oversee order flow, project coordination, and service delivery to ensure a high-quality customer experience.
- Identify opportunities for expansion, innovation, and share growth within existing accounts.
- Address and resolve customer concerns quickly and effectively, protecting long-term relationships.
- Lead regular business reviews with customers and internal stakeholders to assess performance and identify opportunities.
- Provide insights on market trends, competitive activity, and customer feedback to inform channel strategy.
- Represent the organization at customer meetings, industry events, and trade show.
Requirements:
- Bachelor’s degree in Business, Marketing, Sales, or a related field required.
- MBA or equivalent advanced degree is a plus but not required.
- 6+ years of experience in account management, sales, or business development, preferably within the Foodservice or B2B channel.
- Proven experience managing complex, multi-location or national accounts.
- Strong commercial acumen with the ability to manage revenue, margins, and growth plans.
- Ability to operate effectively across cross-functional teams and influence without direct authority.
- Skilled in building relationships, negotiating, and driving results in a competitive market.
- Technical and/or operational experience in the coffee industry being a plus.
Benefits:
- Flexible work arrangements
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