Account Director – Senior Account Director
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Job Description
Account Director/Senior Account Director leading client accounts at healthcare marketing agency. Managing teams and overseeing client relationships with strategic recommendations in a remote setting.
Responsibilities:
- Lead clients and teams; gaining and sustaining client trust by delivering timely results and strategic recommendations
- Maintain deep knowledge of clients and the industry, including trends and issues that may affect clients, their competitors and stakeholders
- Serve as main client contact for day-to-day activities; drive client and internal meetings
- Review and provide counsel on written materials, ensure documents are strategic, accurate, and well written
- Work with senior leaders to develop recommendations and presentations to clients and prospects, including writing portions of plans and presentations
- Drive client and internal meetings
- Oversee client budgets; prepare invoice summaries
- Supervise staff; delegate and assign tasks to appropriate team members and provide guidance to meet client needs and encourage team member growth
- Work with account teams to manage timelines, develop action plans and counsel clients
- Oversee media strategy development
- Participate in determining staffing allocations and account projections
- Be the go-to resource on team for billing and resource allocation; flag budget and staffing issues
- Participate in new business discussions; own portions of new business presentations, including strategy and tactical development; able to help identify organic growth opportunities that span H+C services (PR, IMC, etc.) and work cross collaboratively to secure and staff the work
- Coach and mentor staff; complete regular goals reviews and evaluations for direct reports according to agency policies
- Unfailingly reliable; ensures client work is completed, meeting or exceeding expectations, while supporting team members
- Proactively flags to senior leaders and/or clients when projects are at risk and identify solutions
- Acts and works independently to deliver results and solve problems; brings in senior leadership when needed
- Manages individual and team time to hours allocated; records hours daily in Harvest
- Meets or beats deadlines and manages team to deadlines; clearly communicates when deadlines shift and reallocates resources according to priorities
- Works according to H+C Operating Principles in all interactions
- Represents the agency responsibly to H+C clients and new business prospects, adding value whenever possible
Requirements:
- B.A. or B.S degree in communications, PR, marketing, business administration or related field
- Able to provide strategic counsel on a regular basis; identifying how to overcome obstacles and deliver results
- Proficient knowledge of biotech, pharma, and/or medtech space
- Minimum 6-7 years agency experience or mix of agency and in-house biotech/medtech experience for AD level; 9-10 years experience for senior AD
- Excellent time management skills and attention to detail
- Mastery of media materials development; expert written and verbal communication skills
- Ability to perform under pressure in a fast-paced environment while maintaining a positive, collegial work environment
Benefits:
- competitive benefits
- value diverse perspectives
- encourage applicants from diverse backgrounds
- strive to create a place where every person on our team is comfortable enough to bring their authentic self to work
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