Account Executive – Creative Operations

Posted 1hrs ago

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Job Description

Account Executive supporting AI-enabled creative operations and process design for globally recognised US entertainment brands. Maintaining client context, actions, stakeholder maps, and account workflows.

Responsibilities:

  • Maintain account context for selected Creative Operations and Systems / Process Design clients, including stakeholders, priorities, history, open questions, decisions, and follow-ups
  • Keep the operating rhythm running through meeting preparation, notes, actions, blockers, and handoffs
  • Turn client conversations into clear next steps, owners, and open questions, and flag risks early
  • Draft clear, client-ready summaries and updates
  • Build and maintain stakeholder maps, decision logs, and follow-up trackers
  • Use AI for preparation, account research, summarisation, QA checks, and repeatable workflows
  • Work with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving
  • Understand creative and operational workflows, ask practical questions, and explain things in plain English
  • Support senior account colleagues on operationally complex client accounts, with a path toward full account ownership

Requirements:

  • Some experience in a client-facing, account support, coordination, or operational role in agency, media, or tech
  • Strong written and spoken English
  • Ability to clarify messy situations and make them practical
  • High agency and ability to escalate early
  • Structured thinking; ability to break ambiguous work into inputs, outputs, owners, statuses, and next steps
  • Real interest in AI-enabled account management
  • Already using AI in work and motivated to improve
  • Warm, curious, responsive, and reliable client presence
  • Comfortable with Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, or Teams
  • Must have the legal right to work in South Africa, either without restrictions or through a visa
  • Comfortable and available to work full-time from 12pm–8pm UK time

Benefits:

  • Up to ZAR 350,000 salary on a full time, permanent employment contract
  • 33 days paid leave
  • Modern hardware
  • AI-enabled workflows
  • Airtable/no-code tools
  • Collaborative team support
  • Working with globally recognisable brands in US Entertainment
  • Follow-up technical exercise, compensated
  • Remote-first team
  • Room to improve how work happens