Account Director
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Job Description
Account Director managing enterprise client relationships for DataEQ, an AI-powered customer-insights company. Driving retention, renewals, upselling, and strategic account growth across South African industries.
Responsibilities:
- Manage and grow a portfolio of enterprise client accounts
- Build and nurture trusted relationships with senior client stakeholders
- Identify upselling and cross-selling opportunities
- Lead renewals and manage RFP/RFQ processes
- Prepare cost estimates and client proposals
- Collaborate with finance on billing and payment matters
- Coordinate with Product, Analytics, and Delivery teams
- Monitor deliverable quality and impact against client goals
- Manage account planning, forecasting, and performance reporting
- Identify and mitigate risks to client satisfaction and retention
- Support and mentor junior Account Managers
- Report account performance and pipeline to senior leadership
Requirements:
- Tertiary qualification in a relevant field
- 3–5 years of experience in a client-facing or account management role
- Preferably experience in tech, consulting, SaaS, or data-driven services
- Strong verbal, written, and presentation communication skills
- Commercial mindset with experience supporting revenue growth
- Proactive, solutions-oriented approach and strong attention to detail
- Ability to work independently and manage competing priorities in a fast-paced environment
- Comfortable with MS Office and web-based client management tools
- People management or mentorship experience is a bonus
- Consulting, customer success, or data solution delivery background is a bonus
- Experience in financial services, telecoms, or retail is a bonus
- Familiarity with customer data, sentiment analysis, or social listening platforms is a bonus
Benefits:
- Remote-first work culture with flexibility and autonomy
- Generous bonus structure
- Generous annual leave
- Birthday lie-in
- Long-term service compensation after 5 years and 10 years
- Pension and group life insurance (compulsory)
- Optional medical aid
- Work-from-home set-up contribution towards WFH expenses
- Access to co-working spaces in Johannesburg and Cape Town
- Regular team updates
- Fun social events and opportunities to connect informally
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