Account Director
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Job Description
Account Director overseeing account management team focused on client retention and growth. Driving revenue through strategy, collaboration, and strong client relationships.
Responsibilities:
- Guide, mentor, and motivate the account management team to meet and exceed revenue and retention goals.
- Develop and implement overarching strategies for client retention, growth, and customer satisfaction.
- Build and maintain strong, long-term relationships with high-value clients and ensure program success and compliance.
- Drive expansion within existing client accounts and identify new business opportunities to increase revenue through upselling products and program expansions.
- Work closely with departments like sales, marketing, and product management to improve customer experience and achieve business goals.
- Track key customer experience and account performance metrics, analyze data, and report on progress and goals to senior leadership.
- Manage account management budgets, establish financial goals, and forecast service revenue.
- Negotiate contracts and pricing with existing clients.
- Lead and mentor a team of account directors and account managers.
- Drive the partnership team's success through coaching, skill development, and resource management.
- Provide regular updates to the executive team on partnership progress, challenges, and performance metrics.
- Align account management efforts with the company’s overall business strategy and growth goals.
Requirements:
- Bachelor’s degree in business, Marketing, or a related field required.
- 7+ years of experience in account management including 3+ years in a leadership role.
- Proven track record of successfully managing high-level client relationships and driving business growth through collaborations.
- Strong negotiation, communication, and interpersonal skills.
- Ability to analyze market trends, customer behavior, and business data to inform strategy.
- Experience working across multiple departments and with senior executives.
- High-level problem-solving skills and an ability to address challenges in complex partnerships.
- Excellent project management skills and ability to handle multiple initiatives simultaneously.
- Strong leadership abilities and a collaborative mindset.
- Ability to influence others, both internally and externally.
- High-level strategic thinking with the ability to execute on tactical goals.
- Comfortable with ambiguity and making decisions with limited information.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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