Account Executive – Remarketing
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Job Description
Account Executive leading onboarding for strategic remarketing accounts in automotive industry. Responsible for client communication, performance monitoring, and documentation management.
Responsibilities:
- Lead implementation and onboarding for newly signed strategic remarketing accounts, ensuring a smooth handoff from sales to operations.
- Serve as the primary day-to-day point of contact for assigned accounts, managing inquiries, escalations, and follow-through to resolution.
- Coordinate internally with Vehicle Remarketing sales and operations teams to align on account requirements, timelines, and service delivery.
- Facilitate recurring client touchpoints, including monthly status calls and coordination of quarterly business reviews (QBRs).
- Prepare meeting agendas, performance reporting, and action item recaps to drive accountability and ongoing improvement.
- Identify and communicate trends, risks, and opportunities across the book of business; recommend solutions that improve client outcomes and retention.
- Support strategic client projects on a short-term basis, partnering with leadership and cross-functional teams to deliver against scope and timelines.
- Maintain accurate account documentation (implementation plans, contact lists, meeting notes, and deliverables) to ensure continuity and visibility.
- Monitor service performance and SLAs; proactively resolve issues and coordinate internal resources to prevent repeat concerns.
- Demonstrate strong organization and prioritization, managing multiple accounts and requests while meeting deadlines and client expectations.
- Travel as needed for client meetings, onsite visits, or internal planning sessions.
- Perform other duties and special projects as assigned by leadership.
Requirements:
- College degree or equivalent industry experience
- Intermediate Microsoft Office Skills
- Existing IARA Certification or ability to become certified
- 3-5 years of wholesale and/or retail remarketing industry work experience
- Knowledge of ARI internal systems: VR IMS, GDT, FleetTrak, MV4 Pricing System and VI Client
- Must be able to conduct Internet research, and understand Auto IMS, VIN decoding and Guidebooks
- Must have knowledge of the automotive remarketing industry
Benefits:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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