Account Executive
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Job Description
Account Executive developing B2B opportunities for Convo’s accessible communication services. Managing prospecting, discovery, demonstrations, negotiation, and customer handoffs remotely across the United States.
Responsibilities:
- Identify and pursue qualified business opportunities through outbound outreach, referrals, networking, industry events, social media, and existing customer networks
- Develop and maintain a pipeline of qualified sales opportunities through prospecting, market research, and relationship building
- Lead discovery conversations to understand customer goals, accessibility needs, workflows, utilization expectations, purchasing requirements, and business challenges
- Manage the full sales cycle from product demonstrations and presentations through proposals, negotiations, and contract execution
- Achieve established sales, revenue, pipeline, and activity goals
- Serve as the primary point of contact for prospective customers throughout the sales process
- Ensure a successful transition to the Partner Success Manager following contract execution
- Collaborate on implementation planning and identify renewal or expansion opportunities
- Coordinate with Customer Success, Support, Product, Marketing, and other internal teams
- Gather customer and market feedback to improve products, services, and sales strategies
- Maintain accurate customer, opportunity, and contract information in the CRM
- Prepare pipeline updates, forecasts, activity reports, and other sales reporting
- Maintain current knowledge of products, services, pricing, and customer resources
- Represent Convo at conferences, trade shows, customer meetings, networking opportunities, and community events
- Communicate Convo’s mission and commitment to accessible communication
- Build relationships with organizations and communities that may benefit from Convo’s products and services
- Foster diversity, equity, inclusion, and accessibility in customer interactions
Requirements:
- 3+ years of professional sales, business development, or account management experience
- Experience managing a B2B sales process from prospecting and discovery through negotiation and close
- Ability to develop new business opportunities and build lasting customer relationships
- Experience conducting customer meetings, presentations, product demonstrations, and contract discussions
- Strong verbal, written, interpersonal, presentation, and negotiation skills
- Ability to understand customer needs and clearly communicate product and service value
- Experience using a CRM platform such as Salesforce, HubSpot, or a similar system
- Strong organizational skills and ability to manage multiple opportunities, customers, priorities, and deadlines
- Ability to work independently, exercise initiative, and maintain accountability for assigned goals
- Ability to collaborate effectively with cross-functional teams in a remote and fast-moving environment
- Ability to handle customer, contractual, financial, and organizational information confidentially and professionally
- Fluency in American Sign Language
- Lived, professional, or community experience within the Deaf and/or hard of hearing community
- Ability to travel periodically for customer meetings, conferences, and industry events
- Valid passport for travel
- Ability to work a flexible schedule when business needs require
- Preferred: experience in B2B, SaaS, technology, telecommunications, accessibility, language-access, or service-based sales
- Preferred: experience selling to healthcare, finance, education, government, retail, or professional-services organizations
- Preferred: experience managing complex or enterprise accounts with multiple stakeholders
- Preferred: familiarity with consultative, solution-based, or relationship-based selling methodologies
- Preferred: experience supporting retention, renewals, and expansion opportunities
- Preferred: knowledge of accessibility practices and communication needs of Deaf and hard of hearing individuals and communities
Benefits:
- Commission in addition to the $75,000–$80,000 USD pay range
- Professional development and opportunities to expand skills
- Flexible remote work arrangement
- Meaningful work supporting communication accessibility
- Inclusive culture built on respect, collaboration, and belonging
- Opportunities for career growth
- Teamwork, innovation, integrity, and shared commitment to exceptional service
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