Account Manager – Focus Category SMB
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Job Description
Account Manager focused on driving GMV growth for SMB sellers at eBay. Engaging with B2C sellers to optimize listings and enhance platform performance during a year-long collaboration.
Responsibilities:
- Own the commercial performance and GMV growth across an assigned book of business, acting as a trusted advisor throughout a year-long engagement
- Ensure all listings are optimized for discoverability and conversion through strong titles, item specifics, pricing, imagery, and inventory depth
- Lead structured monthly business reviews with every seller, translating performance insights into clear growth strategies and execution plans
- Use data and performance insights to prioritize actions that deliver the highest commercial impact
- Communicate the progress of business initiatives to internal and external partners, and provide multi-level performance reporting
- Support sellers via email, phone, and virtual meetings, addressing questions and providing insights
- Collaborate with internal partners to onboard new clients, solve challenges, and deliver a seamless seller experience
- Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization.
Requirements:
- 2–3+ years of experience in account management, client services, customer success, or a similar role
- Demonstrated success delivering revenue growth in a commercially driven environment
- Confident presenter able to lead structured performance conversations
- Excellent communication and interpersonal skills with a consultative and strategic mindset
- Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment
- Strong analytical and problem-solving skills with a passion for delivering measurable results
- Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.)
- Experience in eCommerce, marketplace platforms, or B2C sales is a plus.
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development opportunities
- bonuses
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