Account Manager III
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Job Description
Account Manager responsible for managing customer satisfaction and building relationships at a financial firm. Duties include communication, collaboration, and data analysis to meet client needs.
Responsibilities:
- flexibility in duties
- Communicating with clients
- Building client relationships
- Collaborating with departments
- Resolving complaints
- Acting as client representative
- Analyzing consumer behavior
Requirements:
- flexible enough to handle a variety of duties that pertain to your firm and clients
- Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new customers
- Collaborating with various internal departments to ensure they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client’s desires
- Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning consumer behavior to understand changing needs
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