Account Manager, Outside Sales
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Job Description
Home-based Account Manager managing quotes, orders, proofs, and delivery for promotional-product clients. Supporting U.S. small businesses through DCX’s global talent BPO services.
Responsibilities:
- Brainstorm products to fit within clients' branded merchandise projects
- Provide formal quotes to clients
- Build and place sales orders
- Review and approve invoices
- Review and send proofs to clients for approval
- Manage each job day-to-day to ensure on-time delivery
- Oversee problem resolutions through completion
- Place sample and spec orders requiring a factory PO
- Serve as point of contact for order questions arising during production
- Update the company CRM as needed
- Support day-to-day management of a sales portfolio
- Work closely with the Outside Sales team, Account Management team, and Chief Revenue Officer
- Manage client projects from order placement through delivery
- Coordinate with internal and external partners and maintain clear client communication
Requirements:
- Bachelor's degree in marketing, Communications, Business Administration, or a related field
- 2-3 years of experience in Promotional Products, Marketing, Sales, or a related role
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Strong attention to detail and great follow-up practices
- Strong written communication and customer service skills
- Positive and creative attitude
- Advanced organizational skills / Ability to multi-task
- Proficient in Microsoft Suite (Outlook, Word, Excel, and PPT)
- Experience in the Promotional Products industry is a plus
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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