Account Manager
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Job Description
Account Manager managing client relationships for Rivia Health’s healthcare payment SaaS. Driving product adoption, renewals, expansion revenue, and customer ROI remotely across the United States.
Responsibilities:
- Establish and maintain trusted relationships with client contacts
- Act as the voice of the customer in internal conversations
- Partner with sales to ensure customer success before contract signing
- Project-manage smooth new customer implementations
- Conduct monthly review calls with assigned customers
- Provide monthly performance reports
- Identify expansion opportunities and close expansion revenue contracts
- Recommend additional product offerings and services
- Troubleshoot low product adoption or performance to improve ROI
- Lead customers through renewals and deepen partnerships
- Manage special client relationship projects
- Acquire testimonials, reviews, case studies, references, and referrals
- Visit clients and attend trade shows or industry events as needed
- Collaborate with product management and client stakeholders on success metrics and reporting
- Respond to customer queries via phone, email, and HubSpot
- Identify customer needs and help customers use product features
- Create detailed technical issue tickets for product and development teams
- Follow up to ensure technical issues are resolved
Requirements:
- 3+ years of experience in account management, sales, or closely related fields with client exposure
- Experience in healthcare revenue cycle management strongly preferred but not required
- Exceptional communication, sales, account management, project management, and problem-solving skills
- High attention to detail and excellent organizational skills
- Ability to prioritize demands and meet deadlines
- Openness to ambiguity and an ever-changing environment
- Experience with HubSpot and Microsoft suite of products strongly preferred
- Curiosity and focus on understanding customer needs and workflows
- Strong observation skills and empathy-driven communication
- Aptitude for planning and preparation
- Focus on organization and productivity
- Ability to motivate and align stakeholders from other departments
- Ability to work independently and be self-directed within a fully remote role
- Passion for service and sales
Benefits:
- Unlimited paid vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Parental leave
- Ancillary plans
- 401k
- Remote work environment
- Flexible hours
- Variable compensation
- Friendly and passionate team
- Opportunity to work at the forefront of automation and mobile technology in healthcare revenue cycle
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