Account Manager
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Job Description
Account Manager managing key customer relationships and driving business development at Franke Group. Focused on sales growth and operational objectives.
Responsibilities:
- Achieve sales growth targets and market share gains.
- Develops and maintains relationships with assigned key customer contacts and corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere.
- Defend organization from competitors and provide feedback to appropriate management team regarding the competitive landscape.
- Establish and execute regularly scheduled executive review process with both corporate senior managers and critical regional stakeholders.
- Prepares and communicates monthly progress reports relative to business development, quotes, and/or summary of activities.
- Coordinates and communicates results of all new product field testing and takes immediate action to resolve any product performance issues that may arise during the test period.
- Investigates and determines cause of customer initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented.
- Serves as liaison between customer and all associated company divisions as required.
- Attend and coordinate customer and industry related trade shows and conventions.
Requirements:
- Minimum Associate’s Degree, Bachelor’s Degree preferred;
- Minimum one (1) year prior work experience;
- Or equivalent combination of education and experience.
- Customer Service-Knowledge of principles and processes for providing customer service.
- Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services.
- High Language Skills-Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Intermediate Mathematical Skills-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- High Reasoning Skills-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Computer Skills-MS Word, MS Excel, PPT, PBS.
Benefits:
- Reliable attendance is a must.
- Other duties as assigned.
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