Account Manager
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Job Description
Account Manager ensuring customer success and value realization for B2B SaaS at HockeyStack. Overseeing lifecycle, driving adoption, and expanding account usage with strategic insights.
Responsibilities:
- Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack.
- Work closely with implementation managers to ensure all customer use cases are implemented.
- Expand accounts into new product SKUs and grow usage of their current products.
- Consistently communicate the status of the program to executive buyers and executive stakeholders.
- Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI.
- Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail.
- Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it.
- Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget.
- Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality.
- Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall.
- Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field.
Requirements:
- 3–6 years of experience in an Account Management or Customer Success role at a B2B SaaS company
- Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
- Experience with value-based selling and communicating ROI to executive stakeholders
- Strong understanding of GTM functions and familiarity with revenue and marketing data
- Comfortable with both high-touch and tech-touch motions across customer segments
- Ability to work cross-functionally and drive alignment around customer outcomes
- Team player with high agility and the ability to adapt to changing environments
- Process-focused when process reduces friction and increases alignment
- Crisp communicator. You don’t mince words and clearly message what’s valuable.
- Ownership-first mindset. You take initiative, move fast, and figure things out.
- Thrive in early-stage, high-urgency environments where speed and impact matter.
- Curious, self-aware, and feedback-driven. You bring energy, not ego.
- See this role as a defining chapter, not a stepping stone or side quest.
Benefits:
- Remote options for exceptional candidates based in the U.S. or internationally
- Competitive salary
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