Account Strategist
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Job Description
Account Strategist developing multi-channel eCommerce programs for a fast-growing global company. Ensuring operational excellence and client satisfaction through effective program planning and resource management.
Responsibilities:
- Program Planning: Develop comprehensive program plans for multi-channel eCommerce programs aligned to the program vision, including scope, objectives, timelines, resources, and deliverables, ensuring alignment with company goals and client expectations.
- Operational Excellence: Maintain rigorous organizational standards across all workstreams by establishing clear meeting agendas, documenting actionable follow-up notes, and ensuring project management tools are accurately updated to keep daily operations and projects on track.
- Team Influencing: Influence and guide cross-functional teams, providing clear direction, setting expectations, and fostering a collaborative and productive work environment.
- Resource Management: Allocate resources effectively, ensuring that team members have the tools, information, and support required to execute their tasks efficiently.
- Risk Management: Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies and contingency plans to minimize disruptions.
- Progress Tracking: Monitor program progress, track milestones, and manage changes to scope or timelines, ensuring that programs are delivered on time and within resource management guidelines.
- Stakeholder Communication: Regularly communicate project status, updates, and key milestones to internal and external stakeholders, ensuring transparency and managing expectations.
- Quality Assurance: Implement quality control processes to ensure the service outcome meets or exceeds client expectations and industry standards.
- Process Improvement: Continuously evaluate program management processes and methodologies, identifying opportunities for improvement and implementing best practices.
- Client Engagement: Collaborate with account management teams to ensure client satisfaction, KPI achievement and provide updates on program progress.
Requirements:
- Bachelor's degree in Business, Project Management, or a related field
- Proven experience of at least 3 years in project or program management, preferably within the licensing, merch-on-demand, ecommerce, or related industries.
- Bonus: proven experience in eCommerce operations, featuring expertise with Shopify Plus ecosystems, Amazon marketplaces, and related tech stacks.
- Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams.
- Excellent organizational, time management, and multitasking abilities.
- Strong problem-solving and decision-making skills, with a focus on finding practical solutions.
- Exceptional communication and interpersonal skills, both written and verbal.
- Proficiency in project management software, Google Apps for Business, Microsoft Office suite, and collaboration tools.
- Detail-oriented mindset with a commitment to delivering high-quality results.
- Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
Benefits:
- health, dental, vision, and life insurance
- Unlimited PTO
- 401k with company match
- Personal and professional development opportunities
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