Broadband Specialist – Field Sales
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Job Description
Broadband Specialist driving customer acquisition at T-Mobile through community outreach and post-sale follow-up. Ensuring customer satisfaction and retention in the broadband service area.
Responsibilities:
- Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers
- Conduct post-sale follow-up interactions to support customer satisfaction and service retention
- Manage communication of service benefits and address customer inquiries to facilitate informed decisions
- Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
- Also responsible for other duties/projects as assigned by business management as needed
Requirements:
- High School Diploma/GED (Required)
- Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
- Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
- Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
- Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques (Preferred)
- Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products (Preferred)
Benefits:
- Medical, dental and vision insurance
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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