Business Operations Specialist
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Job Description
Bilingual Business Operations Specialist at Flexspring, working on operational coordination and process optimization. Collaborating with C-level leadership and cross-functional teams on initiatives.
Responsibilities:
- Partner directly with C-level leadership to support daily operational priorities and cross-functional initiatives.
- Translate high-level direction into structured action plans, follow-ups, and execution tracking.
- Coordinate across Accounting, Sales, Customer Success, and Delivery to ensure alignment and timely completion of key initiatives.
- Support leadership in preparing materials, reporting, and structured presentations when needed.
- Identify inefficiencies across administrative and inter-departmental workflows.
- Lead practical improvements to processes between Sales, Accounting, AR, and Customer Success.
- Contribute to back-office optimization initiatives, including exploring AI-enabled process enhancements.
- Document and standardize procedures to improve speed, clarity, and accountability.
- Support operational aspects of European expansion initiatives.
- Coordinate cross-border workflows and ensure alignment with European time zones and partner expectations.
- Maintain and improve operational dashboards and performance reporting.
- Ensure data accuracy and integrity across CRM and operational systems.
- Provide structured insights to support decision-making.
- Collaborate with external partners on operational coordination.
Requirements:
- BA/BS Degree.
- 2–5 years of experience in Business Operations, Operations, Sales Operations, or a similar role.
- Full professional fluency in English and French is required.
- Experience in a SaaS or B2B environment preferred.
- Strong analytical ability and attention to detail.
- Comfort working with CRM systems and operational tools (Salesforce experience preferred).
- Ability to operate with limited information and take initiative without waiting for detailed instructions.
- Strong ownership mindset and high level of accountability.
- Comfort working in ambiguity and managing shifting priorities.
- Ability to meet tight deadlines and adapt when timelines change.
- Flexibility in working hours when collaboration or deadlines require it, including occasional early mornings or evenings to align with European time zones.
- Strong written and verbal communication skills.
Benefits:
- Remote work with flexible hours.
- 4 weeks of paid vacation annually.
- Comprehensive health benefits package for you and your family.
- Home office setup support.
- Team events and opportunities to connect with colleagues.
- Opportunity to work with cutting edge technologies.
- Competitive base salary within an empowering, ownership-driven work culture.
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