Client Account Manager – Patient Access HUB
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Job Description
Client Account Manager serving as primary client contact for HUB programs in pharmaceutical domain. Managing relationships and optimizing program performance with a biotechnology company.
Responsibilities:
- Serve as the primary point of contact for pharmaceutical clients supporting HUB programs
- Build and maintain strong, consultative client relationships
- Lead client meetings, performance reviews, and strategic discussions
- Oversee program delivery, ensuring alignment with client objectives and SLAs
- Analyze performance metrics and provide data-driven insights and recommendations
- Collaborate with cross-functional teams to ensure high-quality service delivery
- Manage program financials, including budgets, invoicing, and P&L tracking
- Identify risks, opportunities, and areas for program optimization
- Support contract management, renewals, and growth opportunities
- Ensure compliance with regulatory requirements and client SOPs
Requirements:
- Bachelor’s Degree or equivalent relevant experience
- 5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience)
- Strong understanding of reimbursement, prior authorization, and patient assistance programs
- Experience supporting or managing call center-based programs or service delivery models preferred
- Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting
- Salesforce CRM/CLS experience required
- Strong analytical, organizational, and problem-solving skills
- Excellent communication, presentation, and negotiation skills
- Proficiency with Microsoft Office applications
- Ability to manage multiple priorities independently
Benefits:
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
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