Client Manager – Leave Solutions
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Job Description
Client Manager facilitating Leave Solutions client management for Alight. Leveraging expertise in claims resolution while enhancing customer confidence and brand strength.
Responsibilities:
- serve as the primary point of contact for all assigned Leave Solutions Clients
- resolve complex claim issues including escalations and client inquiries
- develop and maintain expertise in all Alight products and services
- instill customer confidence and deepen brand strength through comprehensive domain knowledge
- provide technical expertise to support internal and client delivery needs
- manage client escalations to accelerate issue resolution
- collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims
- adapt to changing conditions and proactively learn and apply new skills
Requirements:
- at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
- reside in the state of Virginia
- deep operational, relationship building, and issue resolution skills
- understanding of contracts, pricing and financial models
- experience identifying and anticipating risk and implementing effective risk mitigation plans
- ability to identify expansion opportunities
- industry experience in HR services/outsourcing, Business Management, Disability/absence, and/or Healthcare
- ability to travel 20-25%
Benefits:
- variety of health coverage options
- wellbeing and support programs
- retirement
- vacation and sick leave
- maternity, paternity & adoption leave
- continuing education and training
- several voluntary benefit options
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