Client Relationship Manager
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Job Description
Client Relationship Manager managing federal clients at Olsson to enhance relationships and drive growth strategies. Engaging with federal agencies to secure client service excellence and support sustainable practices.
Responsibilities:
- Strategically build, maintain, and expand key federal client relationships that support long‑term firm growth.
- Serve as the primary point of contact for assigned federal clients, while establishing and coordinating additional internal and external points of contact as appropriate.
- Develop, lead, and execute comprehensive client growth strategies, identifying and advancing opportunities aligned with federal agency needs and priorities.
- Anticipate and understand client objectives, preferences, procurement processes, and satisfaction levels through a deep understanding of the client’s mission, operating environment, and the federal marketplace, delivering tailored solutions to meet those needs.
- Initiate and sustain relationships with key federal stakeholders, teaming partners, industry partners, communities, and relevant governmental or political entities, guiding strategic engagement efforts for assigned clients.
- Lead or support agency‑specific, regional, or national engagement efforts to strengthen Olsson’s brand and visibility within the federal market, in coordination with internal government affairs, marketing, and business development teams.
- Ensure client service excellence through proactive, consistent communication across all touchpoints-internally with project teams and leadership, and externally with clients and partners.
- Align technical expertise and project management capabilities with client requirements, coordinating with firm leadership to ensure performance, quality, and compliance expectations are met.
- Identify root causes of client performance concerns and collaborate with internal leadership and project teams to implement solutions that meet client expectations and contractual obligations.
- Lead capture and pursuit strategies for major federal opportunities, aligning firmwide capabilities, resources, and talent to deliver client‑focused, competitive solutions.
- Support the successful delivery of key federal projects through close collaboration with project teams and leadership, ensuring consistency with client expectations and agency standards.
- Lead client negotiations and ensure client‑specific contract, billing, and compliance requirements are applied in accordance with Olsson’s Contract Signing Authority and federal contracting regulations.
Requirements:
- Bachelor’s degree in engineering, sciences, construction, planning, landscape architecture, public administration, or a related field preferred.
- Minimum of 12 years of experience in the consulting industry, including at least 8 years supporting federal clients, facilities construction, or operation.
- Strong communication and presentation skills with the ability to engage senior‑level stakeholders.
- Proven ability to build and maintain effective professional relationships with clients, partners, and internal teams.
- Strategic mindset with proactive problem‑solving and sound decision‑making skills.
- Familiarity with community, regional, or statewide engagement strategies.
- Working knowledge of engineering, construction, land development, and business development terminology.
Benefits:
- Receive a competitive 401(k) match
- Be empowered to build your career with tailored development paths
- Have the possibility for flexible work arrangements
- Engage in work that has a positive impact on communities
- Participate in a wellness program promoting balanced lifestyles
- Full-time employees will receive a traditional benefits package (health care, vision, dental, paid time off, etc.)
- Opportunity to participate in a bonus system that rewards performance
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