Customer Advisor/Administrative Clerk, Sales
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Job Description
Telephone customer advisor for energy service provider handling customer inquiries. Managing data and supporting service efficiency from a fully remote setup.
Responsibilities:
- You represent one of our clients in the energy supply sector.
- You handle customer inquiries to final resolution by phone, by letter, or by email.
- You record customer data and correct it as required.
- You process registrations and deregistrations as well as supplier switches.
- You answer questions regarding meter commissioning, meter replacement, and meter removal.
- You receive fault reports and forward them to the appropriate channels.
- You are sales-oriented and place a high value on quality.
- You work in an SAP-based environment, on Windows 10, and with MS Office applications.
- You identify the right tariff for your customers (sales after service).
Requirements:
- Some professional experience in telephone-based customer advisory or strong motivation for a career change into this field.
- A completed (commercial/administrative) vocational qualification would be desirable.
- Excellent German language skills, spoken and written.
- Basic PC skills.
- Ability to communicate effectively and to engage and delight customers.
- Openness to selling add-on services and product optimizations.
Benefits:
- No shifts on Sundays and on nationwide public holidays
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