Director, Account Management
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Job Description
Leading Grace Hill’s new Account Management function for multifamily property talent-performance software customers. Owning enterprise retention, renewals, expansion, and team development.
Responsibilities:
- Partner with the VP of Sales to build the Account Management function, including its charter, structure, playbooks, operating cadence, metrics, and processes
- Own customer retention and renewals, emphasizing the largest Enterprise accounts
- Drive expansion through cross-sell and upsell in partnership with Sales
- Lead the move toward multiyear contracts by developing pricing, packaging, and negotiation approaches
- Serve as a senior executive relationship owner for C-level and VP-level customer stakeholders
- Apply AI to forecasting, account planning, customer insights, and workflow efficiency
- Recruit, hire, and develop the Account Management team as it scales
- Partner with Sales, RevOps, Solutions Engineering, and Customer Success/Support to ensure a seamless customer experience
- Establish discipline in forecasting, pipeline hygiene, and account health reporting
- Lead the team and cross-functional partners through change as processes are defined and refined
- Build culture, belief, and enthusiasm for the new Account Management function
Requirements:
- Minimum 8 years of experience in an Account Management leadership role
- Proven front-line sales or account management leadership experience
- Track record of building or significantly scaling a team or function
- Bonus: second-line leadership experience (managing managers)
- Demonstrated builder mentality and change management skills
- Experience owning retention, renewal, and expansion motions for Enterprise-level customers
- Experience with multiyear contract structures ideally
- Highly operational; comfortable with forecasting, account planning, and deal mechanics
- High executive presence and experience influencing senior customer stakeholders
- AI-forward perspective on account management, customer engagement, and proptech
- Experience in B2B SaaS
- Strong cross-functional collaboration experience with Sales, RevOps, and Solutions Engineering
- Multifamily or Proptech industry experience preferred
Benefits:
- Comprehensive health, dental, and vision benefits
- Remote work option
- Collaborative, mission-driven culture
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