Director of Account Management
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Job Description
Director of Account Management leading client growth and retention for an international recruitment company. Managing regional account teams, executive relationships, and strategic customer operations.
Responsibilities:
- Develop and execute the overall account management strategy to support client growth, retention, and long-term business objectives.
- Lead strategic client relationships, ensuring exceptional service, customer engagement, and loyalty across key accounts.
- Drive account planning and execution, including business plans, resource allocation, and cross-functional alignment.
- Oversee Account Management Support, including client service, CRM reporting, operational support, and special projects.
- Serve as a member of the executive leadership team, contributing through business reviews, organizational reporting, and strategic project discussions.
- Mentor and develop Regional Account Managers and Client Success Managers.
- Support strategic client relationships through executive engagement, monthly client calls, and key account visits.
- Lead account growth and planning efforts, including S&OP activities, account strategy development, business expansion, and resource prioritization.
- Serve as executive sponsor for client accounts and drive cross-functional collaboration for seamless service delivery and customer satisfaction.
- Hold regional account teams accountable for project execution, performance, and client outcomes.
- Standardize account management processes, champion continuous improvement, and leverage technology to drive efficiency and growth.
- Develop client communication strategies, onboarding materials, and presentations.
- Lead account reviews and maintain high performance in a dynamic, fast-paced environment.
Requirements:
- Bachelor’s degree in business, marketing, or related field.
- Minimum five years of management experience in Sales, Client Services, or related customer-facing organizations, preferably within the Staffing Industry or Healthcare Industry.
- Minimum five years of leadership experience building executive relationships and presenting to senior executives of larger corporations, preferably in the Healthcare Industry.
- Demonstrated ability to motivate, manage, and build teams that deliver on growth targets and drive internal and external execution of the client process.
- Excellent verbal and written communication skills and IT fluency.
- Demonstrated process leadership skills with the ability to lead complex projects.
- Excellent organizational skills and ability to drive client strategies.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Superior proficiency in Excel, PowerPoint, Word, and related tools.
- Significant expertise in client/candidate management systems or IT tools such as CRM, ATS, ERPs, and business reporting.
- Ability to communicate with and work at different levels and across different disciplines.
Benefits:
- Commission eligibility
- Regular full-time employment
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