Director of Account Management
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Job Description
Director of Account Management leading strategic client relationships and account growth for an international recruitment company. Managing RAM and CSM teams across a national client base.
Responsibilities:
- Develop and execute the overall account management strategy to support client growth, retention, and long-term business objectives.
- Lead strategic client relationships, ensuring exceptional service, customer engagement, and loyalty across key accounts.
- Drive account planning and execution, including business plans, resource allocation, and cross-functional alignment to achieve client success.
- Oversee the Account Management Support function, including client service, CRM reporting, operational support, and special projects.
- Serve as a member of the executive leadership team, providing strategic input through business reviews, organizational reporting, and strategic project discussions.
- Mentor and develop RAMs, supporting strategic client relationships through executive engagement and key account visits.
- Drive operational excellence by championing process consistency, continuous improvement, and effective execution across client and internal teams.
- Lead account growth and planning efforts, including S&OP activities, account strategy development, business expansion, and resource prioritization.
- Serve as the executive sponsor for client accounts, driving cross-functional collaboration to ensure seamless service delivery and customer satisfaction.
- Lead and hold regional account teams accountable for project execution, performance, and client outcomes.
- Standardize account management processes, champion continuous improvement initiatives, and leverage technology to drive efficiency and growth.
- Develop client communication strategies, onboarding materials, and presentations that support an effective customer experience.
- Coach and develop RAMs and CSMs while leading account reviews and maintaining high performance in a dynamic, fast-paced environment.
Requirements:
- Bachelor’s degree in business, marketing, or related field.
- Minimum five years of management experience in Sales, Client Services, or related customer-facing organizations, preferably within the Staffing Industry or Healthcare Industry.
- Minimum five years of leadership experience in building Executive relationships and presenting to senior executives of larger Corporations, preferably in the Healthcare Industry.
- Demonstrated ability to motivate, manage, and build Teams that deliver on growth targets and drive internal and external execution of the Client process.
- Excellent verbal and writing communication skills and IT fluency.
- Demonstrated Process Leadership skills with the ability to lead complex projects.
- Excellent organizational skills and ability to drive Client strategies.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Superior proficiency and Excel skills, as well as PowerPoint, Word, etc.
- Significant expertise in client/candidate management systems or IT tools such CRM, ATS, ERPs, Business Reporting, etc.
- Ability to communicate with and work at different levels and across different disciplines.
Benefits:
- Eligible for Commission
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