Director of RCM Account Management
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Job Description
Director of RCM Account Management leading the Account Management team at Assembly Health. Driving client satisfaction, retention, and growth within the Nextech vertical.
Responsibilities:
- Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
- Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
- Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
- Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
- Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
- Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.
- Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
- Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
- Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.
- Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
- Support contract renewals, pricing discussions, and proposal development for strategic accounts.
- Proactively address risk areas and implement retention strategies for at-risk clients.
- Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
- Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
- Ensure compliance with all applicable government regulations and industry standards.
- Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.
Requirements:
- Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
- 8+ years of progressive experience in revenue cycle management or healthcare operations.
- 5+ years in a leadership role, managing client-facing account management teams.
- Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
- Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
- Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
- Experience with RCM platforms (Nextech P+ and Nexcloud preferred), automation tools, and a strong technical aptitude.
- Strategic thinker with strong analytical and problem-solving capabilities.
- Exceptional communication, relationship management, and organizational skills with a client first mindset.
- Adaptable to change and willingness to learn different processes—we are Assemblers, after all!
- Ability to perform effectively in a fast-paced and dynamic environment.
- Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds.
Benefits:
- Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.
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