Email Marketing Specialist, Klaviyo
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Job Description
Klaviyo email specialist executing campaigns, flows, and SMS for US and Australian DTC eCommerce brands. Managing client deliverables, calendars, creative briefs, and performance reporting.
Responsibilities:
- Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands
- Set up and configure Klaviyo email and SMS accounts for new clients
- Own the campaign calendar, keeping it current, flagging risks early, and making sure nothing slips
- Write creative briefs for designers and copywriters, and manage the email design process from brief to approval
- Pull and compile monthly performance reports across email and SMS accounts
- Communicate directly with clients on campaign approvals, design feedback, and performance updates
- Collaborate with the Retention Strategist and pod (designer, copywriter) on all client deliverables
- Maintain a strong design eye and identify off-brand work
- Execute lifecycle strategies for US DTC eCommerce brands
Requirements:
- Minimum 2 years of hands-on Klaviyo experience - campaigns, flows, segmentation, and reporting
- Minimum 2 years of agency experience or managing multiple clients simultaneously
- Strong attention to detail - you catch errors before they go live, not after
- Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice
- Strong project management skills - ClickUp experience is a plus
- SMS experience (Klaviyo or Postscript) is a plus
- Strong Excel or Google Sheets skills
- Submit your resume, a brief cover letter, and a 2-minute intro video. Applications without a video will not be considered.
Benefits:
- Work alongside world-class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day
- A dedicated pod structure - you're supported by a strategist and designer, not working in isolation
- Access to ongoing training and account reviews with top retention practitioners and industry experts
- Real career progression - we promote from within and are actively building this department
- Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more
- A tight-knit team culture built on Kaizen, openness, and genuine care for each other's growth
- Flexibility in working hours with notice
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