Employee Experience Manager
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Job Description
HR Professional managing and improving HR operations for a remote-first B2B marketing agency. Supporting employee experience and compliance across Canadian and US regulations.
Responsibilities:
- Maintain accurate and up to date employee records in HRIS systems for both Canadian and US employees
- Support onboarding and offboarding processes, including documentation, system setup, and general onboarding coordination
- Prepare HR documents such as employee verification letters, policy updates
- Respond to employee inquiries related to HR policies, benefits, and procedures
- Ensures the company's compliance with federal, provincial, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance in Canada (and the US)
- Assist with audits and reporting requirements
- Track and manage work authorizations, visas
- Process US and Canadian payroll ensuring accurate data and timely processing
- Register in required Provinces/States
- Support benefits administration, including enrollments, changes
- Act as a liaison with benefits providers in Canada and the US
- Support employee engagement initiatives and internal communications
- Help coordinate HR-related events
- Promote an inclusive culture across countries
Requirements:
- 5+ years of experience working in Human Resources
- Employee relations experience
- Payroll and tax knowledge
- Knowledge of a wide range of human resource practices, including compliance, leave management, benefits management, vendor relationships
- Ideally strong knowledge of both CAN and US HR practices
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- Solid time management skills and strong ability to prioritize workload
- Ability to work in a fast-paced, open, entrepreneurial environment
Benefits:
- Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
- Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
- Access to certified therapists through Spring Health, membership to Headspace
- Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
- Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
- Traditional and Roth 401(k) with a 3% company match
- Annual bonus based on tenure, which scales in total amount over time
- Annual Company-wide Retreat
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