Enterprise Account Manager – US, East Coast
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Job Description
Account Manager handling account upsells and revenue retention for B2B SaaS company. Focusing on customer contract renewals and expanding services within existing accounts.
Responsibilities:
- Deliver tailored account management services to a pre-assigned vertical of existing customers
- Identify white space opportunities and business challenges
- Map organizational influence to enhance customer relationships
- Conduct quarterly customer reviews to assess performance and identify areas for improvement
- Challenge the status quo and propose innovative solutions
- Analyze total spend to uncover how JAGGAER can optimize both upstream and downstream management
- Lead negotiations and close customer contract renewals effectively
- Create and implement strategies to safeguard existing revenue while increasing account penetration and customer satisfaction
- Meet and exceed quota by successfully identifying and selling add-on and upsell opportunities
- Work closely with other customer-facing teams (e.g., Solution Engineers, Support, Value Consulting) to ensure customer needs are met and that JAGGAER’s messaging is consistent, fostering strong, long-lasting relationships
- Develop and maintain deep knowledge of the JAGGAER suite of products
- Participate in trade shows and conferences to represent JAGGAER and engage with potential clients
- Lead or participate in Requests for Proposals (RFPs) for your assigned accounts
- Utilize Salesforce and Outreach IO for daily documentation and proactive account engagement.
Requirements:
- 5-10 years of professional experience in a B2B SaaS environment
- 2+ years of experience with the Source-to-Pay (S2P) or Procure-to-Pay (P2P) industry
- Proven experience in account management, sales, or business development
- Knowledge of business automation and workflow process development; familiarity with sourcing and procurement processes is a significant plus
- Ability to cultivate internal relationships within organizations and external relationships with customers and partners
- Strong communication skills, with the ability to present JAGGAER solutions clearly to customers, both in writing and verbally
- Solid experience with CRM software (Salesforce preferred) and proficiency in MS Office
- Experience with data analysis to inform decision-making
- BA/BS in Business Administration, Sales, or a relevant field.
Benefits:
- exceptional medical, dental & vision plans
- adoption assistance
- wellness reimbursements
- generous parental leave
- 401(k) matching
- flexible work options
- unlimited vacation for exempt employees
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