Director of Account Management
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Job Description
Director of Account Management overseeing team activities and client communications. Ensuring compliance and quality delivery of educational services and managing account management operations.
Responsibilities:
- Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department
- Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement
- Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct
- Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement
- Lead regular team meetings to review performance, pipeline activity, client needs, and expectations
- Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs
- Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention
- Provide departmental updates through reports, discussions, and meetings with senior leadership
- Deliver performance evaluations and ongoing feedback
- Other duties as assigned
Requirements:
- Associates’ degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education or at least 2 years of account management and/or management experience.
- A minimum of 2 years customer service and/or management experience with preference given to those with direct educational admissions experience.
- Demonstration of highest levels of integrity and professionalism in all aspects, including appearance, demeanor, and attitude
- Demonstrated leadership skills including the ability to develop, motivate, and lead staff
- Capability to prioritize, accept responsibility, and work within deadlines
- Ability to lead and work in an observation/coaching style environment
- Creativity and ability to work independently
- Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
- Strong computer software skills including Google Suite.
- Must have past records of integrity that would ensure compliance with accrediting standards and applicable federal, state, and local requirements.
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