Gestionnaire de comptes senior
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Job Description
Senior Account Manager at Workplace Options managing reseller partnerships and driving strategic growth. Engaging with clients to enhance business planning and collaboration.
Responsibilities:
- Gérer les communications quotidiennes avec les clients, en coordination avec les différentes parties prenantes et à tous les niveaux organisationnels au sein de chaque compte revendeur.
- Réaliser des revues d'activité trimestrielles (QBR) percutantes et élaborer des plans stratégiques annuels pour les comptes.
- Identifier et développer des opportunités de croissance, en mettant l'accent sur l'augmentation du chiffre d'affaires au sein des comptes revendeurs existants.
- Résoudre les problèmes opérationnels et stratégiques afin de maintenir un engagement fort de la part des partenaires.
- Agir en tant que conseiller stratégique, en soutenant les initiatives de mise sur le marché (GTM) des clients par le biais de la planification de l'accompagnement et de l'engagement.
- Collaborer étroitement avec les équipes commerciales, marketing, produit et les experts en la matière (SME) afin d'aligner les solutions sur les besoins des clients.
- Cartographier les relations avec les parties prenantes internes et externes à l'aide d'outils tels qu'Introhive ou des systèmes CRM.
- S'impliquer dès le début du cycle de vente afin d'assurer des transferts efficaces et une continuité de la prospection à l'après-vente.
- Servir de relais pour les informations sur les clients, en partageant les retours des partenaires et les tendances afin d'éclairer la stratégie interne.
- Entretenir des relations solides avec les cadres dirigeants, en faisant preuve d'un sens aigu des finances et d'une communication axée sur la valeur.
- Contribuer aux améliorations internes en participant aux sessions de planification des comptes, aux revues de prévisions et aux ateliers stratégiques.
- Toute autre tâche pertinente pour le poste, jugée appropriée par la direction.
Requirements:
- Plus de 5 ans d’expérience dans la gestion de comptes, la vente indirecte ou la réussite client
- Maîtrise parfaite de l'anglais écrit et parlé
- Expérience avérée dans la gestion et le développement de comptes stratégiques
- Compréhension approfondie des écosystèmes de revendeurs/canaux de distribution et des processus de vente B2B
- Esprit de développement commercial affirmé, avec la capacité de générer du chiffre d'affaires grâce à une planification stratégique
- Excellentes compétences en gestion des relations et en communication, y compris une expérience de collaboration avec des cadres de direction
- Expérience avérée dans la conduite de QBR, l'élaboration de plans de croissance des comptes et la résolution efficace des problèmes des clients
- Expérience avec les systèmes CRM et les plateformes de veille relationnelle
- Capacité à collaborer de manière transversale et à coordonner l’implication des experts internes
- Solides connaissances financières et esprit stratégique pour soutenir la mise en œuvre de la stratégie de mise sur le marché (GTM)
Benefits:
- Congés payés
- Assurance vie
- Cotisation de l'employeur à la retraite
- Remboursement des frais de déplacement
- Couverture santé étendue
- Couverture dentaire et optique
- Assurance décès et mutilation accidentels
- Assurance invalidité de longue durée
- Remboursement des frais de salle de sport
- Récompenses bien-être
- Accès aux avantages du PAE et à tous les services WPO
- Programme de mentorat
- Programme d'échange d'employés
- Formation complète fournie pour ce poste
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