Inside Sales Representative
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Job Description
Inside Sales Representative converting pre-qualified leads into customers for pest control services. Engaging in inbound/outbound sales calls and delivering customer assistance.
Responsibilities:
- Convert pre-qualified leads into new customers and turn existing clients into repeat business
- Answers and manages inbound/outbound sales calls
- Engage customers in conversation to qualify each call, build rapport, determine sales need and provide information on company products and services following call flow guidelines
- Attain Conversion goals of lead to call and positive action and other performance metrics including booking rate and monthly revenue sold
- Sells residential pest control services and other services aligned with standard operating procedures
- Creates service accounts for new customers
- Collects credit card on auto-pay for all new accounts sold
- Schedules inspections and/or quality control visits for sales inspectors and technicians
- Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation
- Attain Monthly Development Plan goals regularly
- Enters lead information into databases accurately
- Deliver top of the line assistance to current customers with our one-call resolution guarantee
Requirements:
- High School Diploma or equivalent
- Previous inside sales experience is required
- Exceptional written, verbal, and interpersonal communication skills
- Strong customer service skills
- Must be able to type at a minimum of 40 words per minute
- Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
- Ability to calculate basic math
- Bilingual in English/Spanish is preferred but not required
Benefits:
- Health, Dental, Vision and Life Insurance
- Employee Assistance Program (EAP)
- 401k with up to 4% company matching
- 2 weeks of paid time off in your first year
- 6 paid holidays
- 1 paid floating holiday
- Paid training program and company-paid licensure
- Employee Discounts
- Employee Referral Bonus ($2,000)
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