Inside Sales Representative
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Job Description
Inside Sales Representative supporting service revenues for the Chemical Analysis Division across Europe. Collaborating to ensure seamless customer experience throughout service sales lifecycle.
Responsibilities:
- Support the Service Sales team in achieving service revenues and contract growth objectives across the BEA business
- Manage the complete renewal lifecycle for Service Agreements
- Prepare, review, and manage service quotations, proposals, and contract documentation
- Partner with Service Sales Representatives to identify opportunities for contract expansion and customer retention
- Serve as a primary point of contact for customer inquiries related to service agreements, quotations, renewals, and contract administration
- Maintain accurate customer records, contract information, and sales activities within Salesforce.com
- Support forecast preparation, pipeline tracking, and sales reporting activities
- Collaborate with internal stakeholders to resolve customer issues and remove barriers to contract completion
Requirements:
- Bachelor's degree in Business, Marketing, Life Sciences, Engineering, or related field preferred
- 2+ years of experience in sales support, inside sales, customer service, account coordination, contract administration, or related commercial roles
- Experience supporting service agreements, renewals, quotations, or recurring revenue business models preferred
- Familiarity with CRM systems, preferably Salesforce.com
- Strong interpersonal and relationship-building skills
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Customer-focused with a commitment to delivering exceptional service
- Strong attention to detail and problem-solving capabilities
Benefits:
- We provide our global teams with the resources needed to achieve individual career goals
- Professional development opportunities
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