Key Account Manager / Client Director
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Job Description
Key Account Manager developing strategic client relationships with leading financial services providers in the UK. Driving business growth and enhancing digital strategies for clients through deep collaboration.
Responsibilities:
- Own the end-to-end client-growth strategy and relationships, be the accountable executive for all matters relating to the client, and build and manage internal (matrix) teams.
- Grow the partnership and associated revenue across all lines of business inside the client, representing the full SBS offering via upsell, cross-sell, and net new opportunities.
- Continually seek opportunities to enhance client satisfaction and Net Promoter Score (NPS).
- Leverage our proprietary sales methodology to build value-led relationships with senior client executives and position products and services that will transform their business.
- Provide timely and accurate monthly sales forecasts for new business and deliver on the forecast commitments made to the business (e.g., Professional Services, Consulting, etc.).
- ‘Lucid collaboration’ with internal resources, such as our Pre-Sales team, to create solutions that match our future clients’ unique requirements to deliver exceptional products and services.
- Lead Deal / Bid teams to create proposals (incl. RFx) based on clients’ requirements.
- Take ownership of the contract negotiation process by working closely with internal and external stakeholders, including legal and finance.
- Be a proud ambassador of the SBS brand, our core values, and products.
Requirements:
- High integrity, business acumen, executive presence, drive, and a desire to help clients win.
- Proven track record of success in complex client management (multiple stakeholders) and cross-sell, upsell, and net-new sales within the financial services sector (examples required).
- Resilience and skill to successfully navigate the sales process, including during adverse periods.
- Working knowledge of the financial services industry, with a strong understanding (or willingness to learn) about Core Banking & Digital Engagement models in banking.
- Passionate about solving business problems through technology and understanding how investing in leading-edge technology impacts business outcomes.
- Strong verbal and written communication skills, with the ability to present effectively to large audiences of senior stakeholders.
- Proven ability to manage multiple commercial processes and navigate organisations to align internal and external stakeholders to achieve successful outcomes for SBS and the client.
- Solid collaboration skills with a penchant for building cross-functional (deal) teams to deliver results that individually the stakeholders could not achieve.
Benefits:
- Unparalleled access: Represent SBS at C-level within leading financial institutions.
- Proven solutions: Sell proven solutions and services that are embedded in the critical infrastructure of our clients and operate at scale within leading, referenceable clients.
- Inclusive, supportive culture: Work in a collaborative environment where every voice is heard and valued.
- Uncapped commission : A high proportion of our team exceed 100% of quota and benefit from a generous commission structure.
- Innovation-led: As one of the Top 50 Global FinTechs, we aim to disrupt the market – and your expertise can help shape that future.
- Recognised excellence: Our Core and Digital Engagement platforms are consistently rated highly by leading industry analysts.
- Purpose-driven Impact : The financial services our clients create by leveraging our products and services change the lives of consumers.
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