Key Account Manager – Enterprise
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Job Description
Key Account Manager at Nubimetrics enhancing e-commerce client growth through strategic insights and relationship building. Focused on customer success and revenue opportunities in a fully remote environment.
Responsibilities:
- Gestión estratégica de cuentas: Monitorear y analizar KPIs clave de tu cartera para asegurar adopción, uso y resultados concretos en cada etapa del customer journey.
- Consultoría de alto impacto: Entender a fondo el negocio de cada cliente, detectar oportunidades y diseñar estrategias personalizadas que impulsen sus objetivos.
- Prevención de churn: Anticiparte a riesgos, identificar señales de alerta y accionar de forma proactiva para fortalecer la retención y la fidelización.
- Expansión y crecimiento: Detectar y desarrollar oportunidades de crecimiento dentro de las cuentas (nuevos mercados, países o líneas de negocio).
- Relación con clientes: Construir relaciones sólidas con stakeholders, liderando conversaciones de valor, alineando expectativas y acompañando desafíos con cercanía y empatía.
- Trabajo colaborativo: Articular con equipos de Customer Success, Soporte y Producto para asegurar una experiencia fluida y resolver necesidades de punta a punta.
- Mentalidad customer-centric: Poner siempre al cliente en el centro, priorizando impacto, resultados y foco en las cuentas estratégicas.
Requirements:
- Experiencia mínima de 1 año en roles de Customer Success, Key Account Management o posiciones comerciales en empresas de tecnología B2B (idealmente SaaS).
- Formación en negocios, tecnología, marketing o áreas afines.
- Manejo fluido de Portugués y/o Inglés es un gran plus!
Benefits:
- Beneficio en Personal Pay Prepaga de primer nivel
- Política de licencias especiales: para personas gestantes, no gestantes y adopciones, reincorporación paulatina, acompañamiento a hijxs en edad escolar, y más!
- Vacaciones en días hábiles
- Medio día libre por mes
- 3 bonus day al año
- Día libre por cumpleaños
- Wellhub
- Cursos y capacitaciones
- Clases 100% free de inglés y/o portugués
- Excelente clima laboral
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