Manager, Vendor Performance
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Job Description
Vendor performance manager overseeing contracts, SLAs, cost optimization, and risk for Compass Surgical Partners’ ambulatory surgery center network. Driving supplier accountability and operational improvement.
Responsibilities:
- Lead vendor sourcing, evaluation, due diligence, and selection processes
- Coordinate contract negotiations, renewals, and amendments with Legal, Finance, and functional leaders
- Evaluate pricing structures, service commitments, contract terms, and total cost of ownership
- Manage vendor onboarding and implementation activities
- Establish and maintain vendor performance standards, SLAs, KPIs, and scorecards
- Lead recurring vendor business reviews covering service delivery, financial performance, risks, and improvement opportunities
- Identify performance gaps and develop corrective action plans
- Hold vendors accountable for contractual commitments and service expectations
- Build relationships with vendor partners and internal stakeholders
- Monitor vendor spending, contract performance, service costs, and financial commitments
- Identify cost savings, service improvements, and operational efficiencies
- Analyze performance trends, financial exposure, and contract compliance
- Report recommendations to leadership on vendor performance and financial impact
- Simplify and automate vendor-management workflows, reporting, scorecards, and performance monitoring
- Use AI-enabled tools and technologies to analyze vendor data, identify trends, surface risks, and accelerate decisions
- Evaluate emerging tools and establish controls for responsible use of AI-generated insights and automated processes
- Partner with Legal, Compliance, and IT on contractual, regulatory, privacy, and security requirements
- Maintain vendor documentation and monitor renewal timelines, termination provisions, and emerging risks
- Coordinate vendor transitions or terminations while maintaining service continuity
- Develop consistent vendor governance processes
Requirements:
- Progressive experience in vendor management, supplier performance, procurement, contract management, outsourced services, or a related commercial operations function
- Demonstrated experience managing multiple enterprise vendors or service providers, including performance reviews, scorecards, escalations, and corrective action
- Experience negotiating or renewing vendor contracts, including commercial terms, service expectations, and risk provisions
- Strong understanding of vendor lifecycle management, including sourcing, selection, onboarding, performance monitoring, renewals, and transitions
- Experience developing and monitoring SLAs, KPIs, and vendor scorecards
- Strong financial acumen, including evaluating vendor spending, pricing structures, cost savings, and contract performance
- Proven ability to address vendor performance challenges through root cause analysis, corrective action, and measurable improvement
- Experience analyzing performance data and presenting actionable recommendations to business leaders
- Ability to influence stakeholders, manage competing priorities, and drive results across cross-functional teams
- Knowledge of vendor risk management, contract compliance, and applicable data privacy and security requirements
- Demonstrated experience using AI, automation, analytics, or workflow tools to improve business processes and operational outcomes
- Proven ability to identify inefficient processes and implement practical, scalable improvements
- Intellectual curiosity and sound judgment when evaluating new technologies, validating AI-generated outputs, and handling sensitive information
- Preferred: Experience in multisite healthcare, ambulatory surgery centers, physician services, management services organizations, or other regulated industries
- Preferred: Familiarity with outsourced healthcare services, including billing, coding, collections, denials, or patient financial services
- Preferred: Experience supporting vendor implementations, conversions, transitions, terminations, or post-acquisition integrations
- Must be authorized to work in the United States; E-Verify participation applies
Benefits:
- Equal Opportunity/Affirmative Action Employer
- Reasonable accommodations during the application or hiring process
- Remote work arrangement
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