Mid-Market Account Manager
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Job Description
Account Manager maximizing revenue growth for B2B SaaS company via renewals and upselling. Collaborating cross-functionally with key teams to ensure customer satisfaction and retention.
Responsibilities:
- Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
- Manage renewals: Proactively engage with customers to secure timely contract renewals.
- Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
- Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
- Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
- Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
- Negotiate contracts: Ensure favorable terms while maintaining strong relationships.
Requirements:
- 3-5 years of experience in account management within a B2B SaaS company.
- Proven track record of driving renewals and upsell revenue
- Excellent communication, negotiation, and relationship management skills.
- Ability to analyze customer data to identify risks and opportunities.
- Experience working with Salesforce and Stripe
- Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
- Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
- Excellent verbal and written communication skills, as well as interpersonal skills
- Organizational, project management, and time management skills
- High adaptability and desire to operate in a fast-paced, ever-changing startup environment
Benefits:
- Competitive salary
- Meaningful equity
- Full insurance & benefits
- Unlimited PTO
- $150 monthly wellness credit
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