Oncology Case Manager
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Job Description
Oncology Case Manager growing customer accounts for Caris, a precision cancer diagnostics company. Managing case workflows, physician support, retention, and laboratory report delivery across Illinois.
Responsibilities:
- Maintain and grow business with existing customers within an assigned territory
- Manage customer relationships end-to-end from order initiation through delivery of the laboratory report
- Partner with internal and external stakeholders to deliver exceptional customer support and satisfaction
- Execute customer retention strategies to maintain and grow existing accounts
- Build and maintain value-based relationships with current customers, driving increased utilization of products and services
- Communicate with teammates, Customer Support, and Commercial Leadership about customer feedback, success stories, challenges, and best practices
- Document customer interactions, updates, and value-based activities in the CRM
- Develop and maintain working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions
- Establish communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction
- Maintain assigned company equipment and assets
- Submit required reports and documentation accurately and on time
- Meet or exceed assigned performance goals
- Support meetings, conferences, and trade shows as needed
- Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy and access to PHI
- Maintain a primary focus on case management
Requirements:
- Bachelor’s degree required
- Minimum of three years of account management or customer-facing experience
- Strong problem-solving and decision-making skills
- Understanding of clinic-based business practices
- Ability to learn proprietary software
- Excellent written and verbal communication skills
- Strong organizational, interpersonal, and collaboration skills
- Valid driver’s license and reliable transportation
- Successful completion of pre-employment requirements
- Experience in pharma, medical device, or diagnostics preferred
- Oncology experience preferred
- Ability to sit or stand for extended periods
- Ability to lift routine office materials
- Periodic travel required, including possible evenings, weekends, or holidays
Benefits:
- Highly competitive and inclusive medical, dental and vision coverage options
- Health Savings Account for medical expenses and dependent care expenses
- Flexible Spending Account to pay for certain out-of-pocket expenses
- Paid time off, including: vacation, sick time and holidays
- 401k match and Financial Planning tools
- LTD and STD insurance coverages, as well as voluntary benefit options
- Employee Assistance Program
- Pet Insurance
- Legal Assistance
- Tuition Assistance
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