Program Manager – Customer Success Operations, Rhythm of Business
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Job Description
Program Manager supporting Customer Success Operations initiatives at Blueprint Technologies. Focusing on business alignment and collaboration across multiple solution areas.
Responsibilities:
- Support program management efforts for cross-functional initiatives impacting multiple solution areas.
- Assist with rhythm of business activities, including planning, tracking, and reporting on key programs.
- Coordinate projects by developing detailed plans, timelines, and deliverables to achieve organizational goals.
- Facilitate communication across stakeholders, including leadership, operations, and cross-functional teams.
- Prepare and present reports, updates, and findings to stakeholders.
- Analyze resource requirements, timelines, and project feasibility to support decision-making.
- Collaborate with internal teams (e.g., business, marketing, operations) to align on program objectives and execution.
- Track progress and ensure accountability on deliverables and milestones.
- Support documentation, process improvements, and program governance activities.
- Review project-related materials such as plans, cost estimates, and program documentation.
Requirements:
- 3–5+ years of program management experience in a business or non-IT environment.
- 3–5+ years of experience using productivity and collaboration tools (e.g., Outlook, Teams, Excel, PowerPoint).
- 3–5+ years of experience working with SharePoint for collaboration and document management.
- Strong verbal and written communication skills with the ability to present information clearly.
- Proven ability to manage multiple tasks, prioritize effectively, and work independently.
- Strong organizational, problem-solving, and attention-to-detail skills.
- Experience supporting cross-functional teams and working in a matrixed environment.
- Knowledge of business and management principles, including planning, resource allocation, and execution.
Benefits:
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
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