Sales Resolution Agent – Automotive
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Job Description
Sales Resolution Agent at E INC facilitating resolution of automotive customer complaints and arbitration processes. Review claims, advise customers, and negotiate solutions in a fast-paced environment.
Responsibilities:
- Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
- Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary.
- Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
- Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually-acceptable solution and to keep vehicles sold.
- Have awareness of and resolve after-sale problems, such as issues with branded title, broken odometer, frame damage, etc.
- Monitor and maintain accurate files for each arbitration case confidentially, and interact with Auction sales lot personnel regarding information on vehicles.
- Distribute reports and keep all parties informed of general business operations.
- Inform buyers and sellers on the process, cost, and timing for completion of all claims.
Requirements:
- High School diploma, G.E.D., or equivalent
- Languages required: English
- Experience in the car auction/auto industry business an asset
- Effective leadership skills, with a strong focus on operations and business processes
- Mechanical knowledge an asset
- Strong customer service skills and telephone manner
- Excellent communication skills, both verbal and written
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment
- Organized with the ability to work to tight deadlines and under pressure
- Excellent administration skills
- Flexible and able to adapt to change quickly
- Able to follow instructions and work using your own initiative
Benefits:
- paid time off
- participation in our benefits
- RRSP
- life insurance programs
- continuous learning
- an amazing culture
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