Senior Assistant Vice President, Account Manager
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Job Description
Senior Account Manager leading insurance client relationships and strategic growth for ExlService.com. Managing account teams, client retention, new business, and innovative insurance solutions remotely.
Responsibilities:
- Lead and manage a team of account managers, providing strategic direction and mentorship
- Develop and execute account management strategies to maximize client satisfaction and retention
- Build and maintain strong relationships with key clients, understanding their needs and goals
- Identify and pursue new business opportunities within the insurance industry
- Collaborate with cross-functional teams to deliver innovative insurance solutions
- Ensure timely and accurate delivery of services, meeting client expectations and SLAs
- Monitor industry trends and market dynamics to stay ahead of the competition
- Conduct regular performance reviews and provide constructive feedback to the team
- Maintain a high level of professionalism and ethical standards in all client interactions
Requirements:
- A bachelor's degree in Business Administration, Finance, or a related field is required
- Minimum of 10 years of experience in insurance account management, with a proven track record of success
- Strong leadership and mentorship skills, with the ability to inspire and motivate a team
- Excellent communication and interpersonal skills, with a client-centric approach
- Demonstrated ability to build and maintain long-term client relationships
- Analytical mindset with experience in data-driven decision-making
- Proficiency in MS Office and CRM systems is essential
- Knowledge of insurance industry regulations and compliance standards
- Ability to work independently and manage multiple projects simultaneously
- A results-driven and proactive attitude, with a passion for continuous improvement
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