Senior Associate, GCC Services Business Operations
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Job Description
Assist a global services organization managing third-party costs and financial reporting within Ciena. Ensuring accountability and optimization of service delivery and cost management.
Responsibilities:
- Assist a global services organization manage 3rd party costs
- Perform monthly financial close-outs in alignment with Ciena accounting.
- Ensure proper accounting across service delivery cycles
- Collaborate with management & program leaders to meet financial goals
- Ensure accurate results reporting for internal control & project management
- Verify service delivery entitlement & cost alignment
- Apply strong communication skills across teams to ensure project schedules & business objectives are met
- Optimize cost management processes
- Maintain and update metrics in Salesforce and Kantata for service projects
Requirements:
- Bachelor’s degree in a related field with 2-5 years of relevant experience, or equivalent education and experience.
- Familiarity with procurement processes, including PO creation and cost management.
- Proven ability to meet monthly and quarterly financial cycle deadlines.
- Strong critical and analytical thinking, organizational awareness, and problem-solving skills.
- Hands on knowledge dealing with service entitlements.
- The ability to navigate through multiple business applications for determination.
- High level of proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
- Experience in cross-functional team environments.
- Strong communication and organizational skills.
Benefits:
- Flexible work environment
- Empower individual growth
- Well-being and belonging
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