Senior Client Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Client Success Manager at Virta Health helping clients improve health outcomes through innovative care solutions. Driving client retention and satisfaction while managing strategic partnerships.
Responsibilities:
- Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management
- Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike
- Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story
- Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms
- Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes
- Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences
- Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement
Requirements:
- 6–8 years of experience in customer success, consulting, or client-facing account management roles
- Proven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes
- Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROI
- Experience presenting strategic and financial value to HR, benefits, and consultant audiences
- Strategic thinker with strong business acumen – understands key levers of account growth, client economics, and decision-making within employer benefits
- Skilled relationship builder who earns trust with senior client and cross-functional partners
- Highly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversations
- Exercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriately
- Curious, proactive, and improvement-oriented – asks “why,” experiments thoughtfully, and shares learnings
- Thrives in a fast-paced, high-growth, and evolving environment
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Similar Jobs
Client Manager, Commercial Lines
Client Manager managing complex, high-revenue accounts in commercial lines at Trucordia. Leading service strategies and internal teams to enhance client engagement and satisfaction.
Client Delivery Manager
Client Delivery Manager managing key enterprise clients with a focus on basketball engagement. Driving project delivery across product, engineering, and operations while ensuring quality and client autonomy.
Client Success Manager – Digital Media
Client Services Manager managing enterprise accounts for a rapidly expanding tech-led organization delivering innovative digital services. Building relationships and ensuring outstanding service for strategic partnerships with clients.
Client Manager, Customer Success
Client Manager utilizing advanced analytics to support OEM clients in the automotive industry. Collaborating with engineering teams to enhance vehicle quality and customer satisfaction.
Senior Expert, Client Partnership, Enterprise
Senior Expert managing Enterprise local accounts and client contracts at Randstad. Providing market insights and improving client satisfaction through strategic engagement and service offerings.
Director, Client Partnership – Enterprise
Director of Client Partnership focusing on staffing and recruitment at Randstad. Promoting talent growth and entrepreneurial culture while fostering team spirit.
Client Success Manager
Client Success Manager nurturing and expanding client relationships for FEDlogic's benefits navigation services. Collaborating with internal teams to ensure comprehensive client support and satisfaction.
Manager, Client Delivery
Manager, Client Delivery overseeing client projects and consulting teams in the life and health reinsurance sector at RGA. Aiming to enhance financial protection through innovative solutions.
Principal Client Partner, Enterprise Sales
Principal Client Partner managing enterprise sales for Fortune 1000 clients at T-Mobile. Leading strategic relationships and driving technology solutions to enhance client business outcomes.
Senior Client Operations Manager
Senior Client Operations Manager at fast-growing retargeting agency ensuring operational excellence in client accounts. Managing complex demands and preventing operational chaos.
Client Success Manager
Client Success Manager overseeing client relationships for a lead generation agency specializing in automotive detailing. Ensures client support and satisfaction throughout their journey.
Talent & Client Success Partner
Talent & Client Success Partner engaging with client inquiries within personal development sector. Supporting individuals on their personal and professional development journey through effective communication.
Client Success Manager
Client Success Manager managing a portfolio of PatientNow customers, driving retention and engagement. Collaborating with teams to optimize customer success programs in the medical aesthetics sector.
Client Success Manager
Manager, Client Success leading client relationships focused on revenue growth and client satisfaction. Working with clients and internal teams at a digital experience agency.
Client Partner – Insurance Solutions
Client Partner managing client success and strategic relationships at ReSource Pro. Overseeing service delivery and transformations for major accounts in the insurance industry.
Senior Client Manager, Commercial Risk
Sr. Client Manager leading commercial risk management and development strategies in an insurance brokerage firm. Responsible for client relationship management and service delivery efficiencies.
Partner Development Representative
Partner Development Representative supporting dbt Labs' hyperscaler alliance programs across AWS, Google Cloud, and Microsoft Azure. Analyzing data and designing scalable programs for cloud partnerships.
Client Manager – Leave Solutions
Client Manager facilitating Leave Solutions client management for Alight. Leveraging expertise in claims resolution while enhancing customer confidence and brand strength.
Client Partner – Outbound
Client Partner driving new client acquisition and building relationships in digital commerce and enterprise technology at Netguru. Collaborating with teams to design solutions and execute sales strategies.
Account Partner Director – Travel, Transportation and Hospitality
Account Partner Director specializing in Travel, Transportation and Hospitality at Salesforce, building relationships to drive customer success through strategic initiatives and execution planning.