Senior Project Manager, Professional Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Project Manager leading complex projects within Genesys Professional Services. Ensuring project success while managing large-scale customer engagements and financial accountability.
Responsibilities:
- Lead end to end delivery of complex and strategic projects, ensuring alignment with scope, timeline, budget, and expected business outcomes
- Act as the primary point of accountability for project success, including customer satisfaction and contractual delivery obligations
- Establish strong relationships with customer stakeholders, acting as a trusted advisor throughout the engagement lifecycle
- Drive program governance, including status reporting, risk and issue management, and executive level communication
- Manage all financial aspects of assigned projects including forecasting, revenue tracking, margin management, and change control
- Proactively identify risks and dependencies, implementing mitigation strategies to ensure successful delivery
- Orchestrate cross functional teams across Professional Services, Product, Support, and Partners to ensure seamless execution
- Ensure adherence to delivery methodologies, standards, and best practices while contributing to their continuous improvement
- Support revenue acceleration through effective milestone management and disciplined execution
- Collaborate closely with Sales, Service Engagement and Pre Sales to support project scoping, planning, and transition into delivery
- Drive a culture of accountability, transparency, and customer centricity across engagements
Requirements:
- 7+ years of experience in IT or Professional Services project management
- Proven track record of successfully delivering complex, large scale customer projects with full financial accountability
- Strong experience managing enterprise customers and executive stakeholders
- Demonstrated ability to manage multiple concurrent projects in a fast paced environment
- Solid understanding of cloud based solutions and contact centre technologies
- Excellent communication, negotiation, and stakeholder management skills
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Similar Jobs
Project Manager IV
Manage project management support for Contact Center Telephony initiatives, focusing on IVR systems. Lead change management efforts for implementing new telephony capabilities across organizations.
Senior Project Analyst
Senior Project Analyst responsible for managing corporate client relationships and overseeing project progress. Collaborating with stakeholders and ensuring project alignment and delivery.
Project Management Advisor
Advisor, Project Management at Gainwell improving health outcomes through technology and innovation. Leading project management teams to deliver quality health and human services.
Commissioning Project Manager – Data Centers
Commissioning Project Manager leading 3rd party commissioning activities for data center projects at JLL. Overseeing technical and project management services and collaborating with various project stakeholders.
Senior Project Manager – Program Management
Senior Project Manager leading multiple complex initiatives across JLL's national and global commercial real estate portfolio. Managing diverse project types and coordinating stakeholders for exceptional results.
Senior Project Manager, Technology
Senior Project Manager leading complex projects in enterprise technology at Therabody. Focused on Agile delivery and cross-functional team coordination for wellness tech innovations.
Disaster Recovery – IA Project Manager
Project Manager overseeing disaster recovery and survivor assistance programs nationwide at Tidal Basin. Responsible for project management, team leadership, and compliance with FEMA requirements.
Project Manager – Full Time
Project Manager leading high-volume customer-facing projects at Miva, an eCommerce software company. Responsible for portfolio management, project planning, and client leadership.
Project Manager – Civil Construction
Construction Project Manager overseeing civil construction projects, ensuring schedules and budgets are met. Leading field crews and facilitating partnerships with clients during project execution.
Project Manager – Civil Construction
Civil Construction Project Manager overseeing various construction projects, ensuring budgets and schedules are met within the central United States. Leading field crews and fostering client relationships throughout project lifecycles.
AI Project Manager
AI Project Manager responsible for planning and executing AI initiatives across corporate functions at Argano. Managing full project lifecycle from intake to post-launch review in a professional services environment.
Project Management Intern – Fall
Project Management Intern supporting project managers in planning and executing initiatives at Carrier. Gaining hands-on experience while contributing operational support to real project workflows.
Project Manager – Studio
Product Manager leading projects within eCommerce agency, specializing in Shopify solutions and client relations. Managing project teams to ensure delivery while focusing on client success and project efficiency.
Technical Services Project Manager
Tech Services Project Manager leading technical services of CommsCoach deployments. Managing project plans, deployment coordination, and providing technical support as needed.
Sponsor Project Manager
Project Manager at CRIO overseeing clinical trial delivery programs for biotech and pharma sponsors. Leading implementation, site selection, and project management tasks ensuring quality and efficiency.
Technical Project Coordinator
Technical Project Coordinator managing software implementations for Netwrix Corporation. Overseeing Agile activities and ensuring customer success in project deliverables.
Senior Project Manager
Project Manager leading project activities to ensure profitability and exceed customer expectations for Otis's New Equipment business. Coordinates design efforts and supports procurement while adapting to a fast-paced environment.
Localization Project Manager
Localization Project Manager supporting a top client in the digital space with localization workflows. This role is fully remote and requires at least 20 hours per week, with possible extensions.
Senior Capital Project Manager
Senior Capital Project Manager managing capital projects from programming to closeout at Industrial Electric Manufacturing. Ensuring compliance with standards, delivering projects on time and within budget.
Project Manager, Field Operations
Project Manager for Field Operations at Aspen Dental rolling out new initiatives and collaborating across departments. Focused on operational readiness, consistency, and scalability in a remote setting.