Senior Sales Account Executive, BPO / CX Solutions
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Job Description
Senior sales executive owning full-cycle BPO and CX solution sales. Driving new revenue through prospecting, consultative selling, negotiation, and closing.
Responsibilities:
- Source and qualify new leads across target industries via email, LinkedIn, and phone outreach
- Own the full sales cycle from initial contact through pitching services, negotiating terms, and closing
- Build and manage a personal sales pipeline
- Maintain accurate, real-time data in HubSpot for forecasting and reporting
- Diagnose prospect needs and lead solution-based consultative sales conversations
- Develop deep knowledge of BPO services, including Customer Support, HR / Employee Support, and IT Help Desk
- Sell to practitioners, directors, and executive decision-makers
- Understand pricing and negotiate confidently to close profitable business
- Track industry, customer service technology, platform, and competitor trends
- Champion customer experience as a business growth engine
- Support sales operations through data management, reporting, and HubSpot maintenance
- Drive new revenue and contribute to client-base growth
Requirements:
- Bachelor's degree in business, marketing, or a related field is highly preferred
- 5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization; ideally within the BPO / CX outsourcing industry
- A true hunter's mindset; self-source, chase, and close
- Strong consultative sales skills
- CRM proficiency; independently manage the full pipeline and report accurately in the CRM
- Hands-on HubSpot experience is highly preferred; Apollo and Surfe also preferred
- Comfort owning deal economics and leading price negotiations
- Familiarity and comfort using AI tools such as Claude, ChatGPT, and Gemini
- A passion for customer care
- Experience in a service environment; start-up experience a plus
- A network of potential clients across target industries
- Demonstrated proficiency in Google Workspace, including Docs, Sheets, Slides, and Drive
- Willingness and ability to travel approximately 40% of the time
- Excellent verbal and written communication skills
- Strong presentation and negotiation abilities
- Self-directed learner who proactively closes knowledge gaps
- Self-starter with a results-oriented mindset and ability to work independently
- Comfortable sending cold emails, making cold calls, and initiating outreach via professional networking sites
- Highly organized and attentive to detail, particularly regarding data entry and reporting
Benefits:
- Sales Commission, plus competitive base salary
- Paid Time Off (PTO)
- Comprehensive benefits package (medical, dental, vision)
- 100% Remote work
- Inclusive environment
- Growth opportunities
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