Service Sales Representative
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Job Description
Service Sales Representative growing flow cytometry service-contract revenue for BD, a global medical technology company. Managing renewals, new contracts, customer accounts, forecasting, and territory sales across the United States.
Responsibilities:
- Manage and grow service contract revenue within an assigned territory.
- Serve as the primary account manager for service agreements tied to flow cytometry instrumentation.
- Drive new contract acquisition, renewals, and incremental service opportunities.
- Achieve or exceed assigned sales targets through territory execution, pipeline management, and accurate forecasting.
- Develop and execute territory and account plans to grow contract attachment, renewals, and service revenue.
- Engage customers through outbound phone calls, email, and virtual or in-person meetings.
- Build knowledge of service contracts, support plans, time and materials services, training, and compliance solutions to uncover revenue opportunities.
- Manage contract opportunities through qualification, negotiation, and close.
- Maintain accurate opportunity, pipeline, and forecast data in CRM.
- Use data and insights to prioritize opportunities and focus on high-ROI activities.
- Communicate competitive dynamics, customer needs, and market trends within assigned accounts.
- Collaborate with Field Service, Commercial Sales, Marketing, and internal partners.
- Support marketing and sales initiatives and complete required reporting and administrative tasks.
- Report to the Senior Manager, U.S. Contract Sales.
Requirements:
- Bachelor’s degree required.
- Prior sales experience required.
- Demonstrated ability to meet or exceed sales goals through proactive opportunity development and disciplined execution.
- Strong communication, negotiation, and relationship-building skills, including comfort with phone-based selling.
- Excellent organizational skills with a high level of personal accountability.
- Ability to work independently in a remote environment while maintaining strong team connectivity.
- Proficiency in standard business tools, including CRM systems and Microsoft Office or similar.
- Willingness to travel approximately 25% for customer meetings, sales events, and internal meetings.
- Preferred: experience in service contract sales, account management, or aftermarket selling.
- Preferred: experience selling service contracts, renewals, or recurring revenue solutions.
- Preferred: familiarity with life sciences, diagnostics, biomedical instrumentation, or field service environments.
- Preferred: strong competitive mindset with demonstrated ability to win business from competitors.
Benefits:
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
- Performance-based compensation package
- Incentives
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