Strategic Account Director, FinServ Vertical
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Job Description
Strategic Account Director driving upsell and cross-sell growth for Keyfactor, a trust-infrastructure and cybersecurity company. Managing strategic financial-services accounts, renewals, negotiations, and customer retention.
Responsibilities:
- Drive revenue growth through expansion deals within the existing customer base focused on the financial services vertical
- Identify and close upsell and cross-sell opportunities
- Deepen customer relationships and deliver tailored solutions aligned with customer needs
- Proactively identify additional product and service opportunities
- Maintain ongoing relationships with key stakeholders to foster trust and long-term retention
- Create strategic account plans for expansion and renewal opportunities
- Collaborate with product, marketing, and customer success teams on customized solutions and expansion deals
- Monitor account performance and expansion pipeline
- Report on sales forecasts, revenue targets, and account health metrics
- Lead contract negotiations for upsell and cross-sell deals
- Escalate and resolve issues to maintain client satisfaction and minimize churn
- Monitor industry trends, competitor activity, and market changes
Requirements:
- Bachelor’s degree in Business Administration, Technology, or equivalent experience
- Comprehensive understanding of the IT Security landscape and emerging trends
- Expertise in risk management and security compliance frameworks
- Knowledge of advanced technologies and their implications for the IT Security sector
- Ability to develop and execute high-level strategic plans that drive growth
- Expertise in the IT Security industry, with emphasis on market trends and dynamics
- Experience selling into technology companies primarily headquartered on the West Coast
- Strong indirect leadership skills
- Ability to act as an ambassador for the company and demonstrate behaviors consistent with core values
- Ability to lead and mentor teams
- Strong problem-solving skills
- Applicants must be legally authorized to work in the United States
- Up to 40% travel required
Benefits:
- Second Fridays: a company-wide day off on the second Friday of every month, excluding November and December; benefit subject to change
- Comprehensive benefit coverage globally
- Paid parental leave
- Comprehensive adoption and fertility support
- Competitive time off globally
- Employee-focused ambassadors via Key Contributors & Culture Committees
- DIVERSE Commitment supporting an inclusive and diverse future
- Keyfactor Alliance Program supporting DEIB efforts
- Wellbeing resources
- Wellness allowance
- Free mindfulness app membership
- Wellness Wednesdays
- Global Volunteer Day
- Company non-profit matching
- 3 volunteer days off
- Monthly talent development and cross-functional meetings supporting professional development
- Regular All Hands meetings followed by group gatherings
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