Strategic Account Director – Symantec, Carbon Black
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Job Description
Strategic Account Director at Arrow managing relationships and expanding cybersecurity solutions for clients. Fostering growth and enhancing security strategies with Symantec and Carbon Black products.
Responsibilities:
- Act as the primary point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth.
- Proactively manage and grow existing accounts, identifying opportunities to expand the use of Symantec and Carbon Black solutions.
- Develop a thorough understanding of each client’s business objectives, security needs, and technical challenges.
- Collaborate closely with clients to implement tailored cybersecurity strategies that leverage the full Symantec and Carbon Black portfolios.
- Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle.
- Drive the adoption of Symantec and Carbon Black solutions, ensuring clients fully realize the value of the cybersecurity products.
- Work with clients to identify gaps in their security architecture and propose solutions that align with their long-term business goals.
- Collaborate with technical teams to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities of Symantec and Carbon Black.
- Provide leadership during implementation and deployment phases, ensuring a seamless integration of solutions into the client’s environment.
- Meet and exceed revenue retention and growth targets by identifying upsell and cross-sell opportunities within your assigned accounts.
- Lead the development and execution of strategic account plans, with a focus on driving portfolio expansion and securing renewals.
- Identify risks to account health and work proactively to mitigate client churn, securing long-term partnerships.
- Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization.
- Work closely with internal teams, including sales engineering, customer success, and technical support, to ensure client needs are met.
- Act as a client advocate within Arrow, providing feedback to product management and development teams to drive product improvements.
- Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Symantec and Carbon Black products.
Requirements:
- Proven experience in account management, business development, or sales within the cybersecurity or technology sectors.
- Strong understanding of Symantec and Carbon Black solutions (or similar technologies) and their role in a comprehensive cybersecurity strategy.
- Excellent relationship-building skills with the ability to establish trust with senior stakeholders (CISOs, IT Directors, etc.).
- Demonstrated ability to achieve and exceed revenue retention and growth targets.
- Willingness to travel up to 60% of the time for client meetings and events
- Fluency in English and French. Dutch is a nice-to-have.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health insurance, pension contributions, and paid time off.
- Opportunities for career advancement and professional development.
- A dynamic, inclusive work environment with a focus on innovation and collaboration.
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